If the app is crashing, freezing, or just not loading - here are a few simple things you can try. Most of the time, one of these steps gets everything back to normal.
Restart the App
Swipe up from the bottom (or double-press Home on older devices).
Find the app and swipe it up to close.
Reopen the app.
Restart Your Device
Turning your device off and on refreshes the system and often solves freezing issues.
Check for Updates
Open App Store → tap your profile → scroll for updates
If the app shows an update, install it
Also check Settings → General → Software Update for iOS updates
Free Up Storage Space
Go to Settings → General → iPhone Storage
Make sure at least 1–2 GB of free space is available
Check Your Internet Connection
Switch between Wi-Fi and mobile data to test
Reset network: Settings → General → Transfer or Reset iPhone → Reset → Reset Network Settings (won’t erase data)
Reinstall the App
If the issue keeps happening, try deleting the app and reinstalling it.
Still Having Trouble?
Feel free to contact our support team. If you can, let us know your iPhone model, iOS version, and what exactly happens in the app. Screenshots or a short screen recording are also super helpful.
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